Additional Features

The main feature areas — Tickets, Events, Projects, Payments, Access Control, Apple Wallet, Shop, Crew Operations, and Integrations — cover most of what organizers use day to day. This page rounds up the rest, so nothing on the platform goes undocumented.

Loyalty & Rewards

A points-based loyalty program for repeat customers:

Customers earn points on purchases and move through tiers (bronze/silver/gold)
A reward catalog lets points be redeemed for perks or discounts
Leaderboards show top customers
Membership management for recurring membership products

Enabled per project — see Shop features for how it surfaces to customers.

Referrals

A per-event referral program: assign referral roles, track who referred which purchases, calculate payouts, and show a leaderboard of top referrers. Customers apply a referral code at checkout — see Vouchers, Discounts & Support.

Point of Sale (Box Office & POS)

For selling tickets in person — at a box office window or a walk-up POS terminal:

Box office: a shopping-cart-style interface with seat selection for staff selling tickets on someone's behalf
POS terminal system: a dedicated point-of-sale dashboard for on-site ticket sales, supporting cash and card payment, with the customer receiving their ticket by email instantly

See the Staff Guide for the day-of-event workflow.

Venues & Seatmaps

For seated events:

Full venue and seat map management, including a 2D SVG seatmap editor with a 3D preview
Real-time collaborative editing (multiple people editing the same seatmap see each other's cursors and locks)
Undo/redo (50 levels) while editing
Seat reservation and hold system so a seat a customer is checking out with isn't sold to someone else simultaneously
Reusable seatmap templates for venues you use repeatedly

Ticket Designer

A full canvas editor for designing the look of tickets, badges, and certificates — including a template gallery to start from, rather than a blank canvas every time.

Smart Pricing

AI-assisted pricing suggestions for ticket types, including a confidence score and the reasoning behind the suggested price, so organizers can accept, adjust, or ignore it.

Ticket Tiers, Transfers & Lotteries

Ticket tiers — pricing tiers that can be defined globally, per project, or per event
Ticket transfers — customers can transfer a purchased ticket to someone else
Lotteries — fair, randomized allocation for high-demand events (see Purchase Flow)

Email Campaigns

Send targeted emails to your audience directly from the Dashboard:

Recipient groups: manually chosen lists, everyone attending a specific event, buyers of a specific ticket type, or all of a project's buyers
Reusable templates and a preview before sending

Check-in Lists

Custom, per-event lists with configurable fields (text, textarea, select, checkbox) — useful for guest lists, VIP lists, or any attendee tracking beyond the standard ticket record.

Support & Communication

Support Chat

Real-time chat with visitors/customers, including media, ticket embedding, and presence — see how it works in the Shop

Remote Support

Temporary, time-limited elevated access for the TIXFIN support team to help troubleshoot a project directly, with session logging

AI Assistant

AI-assisted chat support with confidence scoring and automatic escalation to a human when confidence is low

Partner API

Scoped API key management for organizers who want to grant a third party (an agency, a partner tool) limited, auditable API access without sharing their own login — see API Integration for the underlying API.

Notifications & Onboarding

Notifications: an in-Dashboard notification system with an unread badge, modal popups for urgent items, and bulk mark-as-read
Onboarding: a guided, step-by-step product tour for new organizers setting up their first project