Frequently Asked Questions

Quick answers to common questions.

Getting Started

Events & Tickets

Payments & Fees

Scanning & Entry

Team & Permissions

Technical

Account & Billing

Troubleshooting

Still Have Questions?

Can't find your answer?

📧 Email: support@tixfin.com
💬 Live Chat: Available in dashboard
📚 Documentation: Browse all guides
🎥 Video Tutorials: [Coming soon]

Response Time: Within 24 hours (usually much faster!)

Helpful Links:
Getting Started • Support • Features

FAQ

Frequently Asked Questions

Getting Started

Events & Tickets

Payments & Fees

Scanning & Entry

Team & Permissions

Technical

Account & Billing

Troubleshooting

Still Have Questions?

On this page

FAQ

How do I create an account?

Is there a free plan?

Can I try before committing?

How many events can I create?

Can I sell free tickets?

What ticket formats are supported?

Can I create recurring events?

How do I limit ticket sales?

What are the fees?

When do I get paid?

What payment methods do you accept?

Can I pass fees to customers?

How do refunds work?

Do I need special equipment to scan tickets?

Does scanning work offline?

Can one ticket be scanned multiple times?

What if someone's QR code won't scan?

Can I add staff members?

How do staff members access the scanner?

Can I embed ticketing on my website?

Do you have an API?

Can I export attendee data?

Is my data secure?

What browsers are supported?

How do I change my email?

Can I cancel my account?

What happens to my data if I cancel?

Can I get an invoice?

Tickets not being delivered?

Can't log in?

Scanner app not working?

On this page