FeaturesTicket Management
Best Practices & Troubleshooting
Naming, pricing strategy, and common ticket issues
Best Practices
Naming Conventions
✅ Clear and specific - "VIP Front Row" ❌ Vague - "Ticket Type A"
Pricing Strategy
- Start with early bird pricing
- Create urgency with limited quantities
- Use round numbers ($50 vs $49.99)
- Clearly explain price differences
Descriptions
Include:
- What's included with ticket
- What's NOT included
- Entry time and location
- Age restrictions if any
- Refund policy
Testing
Before launching:
- Test purchase flow
- Check email delivery
- Verify QR codes scan properly
- Review mobile display
- Test Apple Wallet integration
Pro Tip: Create a test event to practice before your real launch.
Troubleshooting
Tickets Not Delivered
Check:
- Spam/junk folder
- Correct email address
- Email service status
- Use manual resend
QR Code Issues
Solutions:
- Increase screen brightness
- Clean camera lens
- Try different device
- Use backup manual check-in
Sales Not Working
Verify:
- Sale start date has passed
- Sale end date hasn't passed
- Tickets still available
- Event is published
Related: Ticket Management Overview • Apple Wallet Integration • Access Control & Scanning