Best Practices & Troubleshooting

Best Practices

Staffing

✅ Adequate coverage - 1 scanner per 50 attendees/hour
✅ Backup staff - Extra help for peaks
✅ Training - Brief all staff before event
✅ Breaks - Rotate staff to prevent fatigue

Setup

• Test all devices day before
• Charge all devices fully
• Have backup chargers/power banks
• Print backup attendee lists
• Designate troubleshooting staff

Communication

• Staff radios or group chat
• Direct line to support
• Clear signage for attendees
• Entry instructions on tickets

Optimization

For faster check-in:

• Multiple entry points
• Separate lanes by ticket type
• Pre-download tickets in app
• Digital-only tickets (no print)

Troubleshooting

QR Code Won't Scan

Solutions:

1. Increase screen brightness
2. Clean camera lens
3. Flatten ticket if printed
4. Try manual entry
5. Use different device

Scanner App Crashes

Fix:

1. Force close and reopen
2. Check device storage
3. Reinstall app
4. Clear app cache

Ticket Shows as Used

Verify:

• Check scan history
• Confirm not duplicate
• Review entry logs
• Use override if legitimate

Sync Issues

Resolve:

• Check internet connection
• Manual sync
• Restart app
• Contact support if persists

Advanced Features

RFID Integration

For large festivals:

• Wristband integration
• Faster scanning
• Access control
• Cashless payments

Contact sales for setup.

API Access

Integrate with your systems:

• Real-time entry webhooks
• Custom scanning apps
• Data synchronization
• Advanced reporting

See API Documentation

Custom Hardware

Supported devices:

• Dedicated barcode scanners
• Turnstiles with QR readers
• Kiosks for self-check-in
• Access control gates

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Related: Access Control Overview • Ticket Management