FeaturesEvent Management
Best Practices & Troubleshooting
Naming, timing, capacity planning, and common event issues
Best Practices
Event Names
✅ Descriptive - "Summer Jazz Festival 2024" ❌ Generic - "Event #1"
Timing
- Publish at least 2-4 weeks before event
- Early bird sales 6-8 weeks out
- Send reminders 1 week, 1 day, 2 hours before
Capacity Planning
- Set capacity 10% below venue limit
- Account for staff, vendors, safety
- Enable waitlist when sold out
Testing
Before launch:
- Test ticket purchase flow
- Verify all links work
- Check mobile display
- Review confirmation emails
- Test QR code scanning
Event Day
- Arrive early for setup
- Brief staff on procedures
- Test all scanning devices
- Have backup manual list
- Monitor dashboard for issues
Troubleshooting
Event Not Showing
Check:
- Status is "Published"
- Start date is in future
- At least one ticket type active
- Privacy settings
Tickets Not Selling
Review:
- Pricing competitive
- Clear value proposition
- Active promotion
- Easy checkout process
Capacity Issues
Solutions:
- Increase venue capacity
- Add sessions/showtimes
- Create waitlist
- Consider larger venue
Related: Event Management Overview • Ticket Management • Access Control