Best Practices & Troubleshooting

Best Practices

For Organizers

✅ Complete branding - Upload logo and colors
✅ Clear descriptions - Include all details
✅ Test passes - Add to your own Wallet
✅ Timely updates - Push changes immediately
✅ Staff training - Ensure staff can scan from Wallet

For Attendees

✅ Add immediately - Don't wait until event day
✅ Check updates - Review pass before leaving
✅ Full brightness - Easier scanning
✅ Backup ready - Keep email accessible
✅ Early arrival - Account for entry time

For Event Day

• Brief staff on Wallet scanning
• Test with Wallet passes specifically
• Have backup scanners ready
• Clear signage for mobile tickets
• Staff assistance available

Troubleshooting

"Add to Wallet" Button Not Working

Try:

1. Update to latest iOS
2. Check internet connection
3. Restart device
4. Try Safari browser
5. Use PDF ticket as backup

Pass Not Showing

Verify:

• Wallet app installed (can't delete)
• Event date hasn't passed
• Pass successfully added
• Search in Wallet app

Updates Not Syncing

Fix:

1. Open Wallet app
2. View the pass
3. Pull down to refresh
4. Check internet connection

QR Code Not Scanning

Solutions:

• Max screen brightness
• Clean camera lens
• Avoid glare on screen
• Try manual check-in

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Related: Apple Wallet Integration • Ticket Management Best Practices