FeaturesPayment Processing
Transactions & Fees
Purchase flow, failed payments, payment security, and pricing
Transaction Processing
Purchase Flow
Customer selects tickets
Enters payment information
Payment authorization
Order confirmation
Ticket delivery
Duration: 2-3 seconds for card payments
Failed Payments
Common reasons:
- Insufficient funds
- Incorrect card details
- Bank declined
- Card expired
- 3D Secure failed
Automatic Retry:
- System retries failed payments
- Smart retry timing
- Customer notification
- Manual retry option
Payment Security
Security measures:
- PCI DSS Compliant - Level 1 certified
- Encryption - TLS 1.3 for data transmission
- Tokenization - Card data never stored
- Fraud Detection - ML-powered monitoring
- 3D Secure - Additional authentication
Fees & Pricing
Standard Fees
Credit/Debit Cards:
2.9% + $0.30 per transactionExample:
Ticket Price: $100.00
Platform Fee: $3.20
Customer Pays: $103.20
You Receive: $100.00Fee Absorption Options
| Option | Description | Customer Pays |
|---|---|---|
| Pass to Customer | Default - customer pays fees | Price + fees |
| Absorb Fees | You pay fees | Ticket price only |
| Split Fees | Share fee cost | Price + 50% fees |
Volume Discounts
High-volume discounts available:
| Monthly Volume | Fee Rate |
|---|---|
| $0 - $10K | 2.9% + $0.30 |
| $10K - $50K | 2.7% + $0.30 |
| $50K - $100K | 2.5% + $0.30 |
| $100K+ | Custom pricing |
Contact sales for enterprise pricing.
Refund Fees
- Partial refund - Pro-rated fee refund
- Full refund - Full fee refund
- Chargeback - $15 dispute fee
Chargebacks: Respond quickly to chargeback notifications to avoid fees and penalties.
Related: Payment Processing Overview • Refunds & Disputes