Crew Operations Overview
Plan shifts, check crew in, and run the show — TIXFIN's operations suite for live events
Crew Operations (often shortened to "Crew Ops") is a dedicated area of the Dashboard for running the operational side of an event: scheduling staff, checking them in and out, briefing them, coordinating the run of show, and tracking incidents — all in real time, scoped to a specific project and event.
Who Uses It
Crew Ops has two personas:
Organizer / Supervisor
Full planning and management view: schedules shifts, approves timesheets, runs briefings, manages incidents
Crew Member
A focused personal view — their own shifts, tasks, timesheets, check-in, and briefings
Access is controlled by fine-grained permissions — view and manage rights exist separately for shifts, check-ins, roles, locations, briefings, run sheets, incidents, availability, staffing, tasks, timesheets, communications, and assets. A crew member typically only has rights to their own data; supervisors and admins get the manage rights across the board. See Access Control & RBAC for how project roles map to permissions generally.
Crew Ops is fully event-scoped: without an active project and event selected, the area shows a simple "select a project/event" prompt rather than any data.
What's In Crew Ops
Shift Planning & Check-ins
Roles, locations, shifts, assignments, shift templates, check-in/out, timesheets, and tasks
Briefings, Run Sheets & Incidents
Pre-event briefings, run-of-show timelines, and live incident tracking
Staff Hub & Mobile
The crew member's personal dashboard and how it connects to the scanner app
Overview Dashboard
The Crew Ops landing page is an operational dashboard, not just a menu. It shows:
- KPI cards — active shifts, staff currently on site, open/critical incidents, upcoming briefings
- Quick stats — assigned staff, locations, and planned shifts at a glance
- Staffing gaps — shifts where assigned headcount is below what's checked in, so supervisors immediately see where they're short-staffed
- Next briefings and recent incidents as live work lists
Real-Time Collaboration
Crew Ops runs over a dedicated real-time channel so multiple supervisors working the same event stay in sync:
- Live connection status (live / connecting / offline) shown in the header
- Presence — see who else is currently working in the same area
- Record locking — a briefing (or other record) being edited shows who has it locked, preventing two people from overwriting each other's changes
- Changes made by one supervisor are pushed to everyone else viewing the same event without a manual refresh