Guide for Attendees
How to buy and use your tickets
Everything you need to know about buying and using TIXFIN tickets.
Buying Tickets
Find Your Event
Browse events at app.tixfin.com or click a direct link from the organizer.
Purchase Process
Select Tickets - Choose ticket type and quantity, review prices
Enter Details - Provide name and email
Payment - Enter payment details and confirm
Confirmation - Receive email with tickets and QR code
Payment Methods
✅ Credit/Debit Cards
✅ Apple Pay & Google Pay
⚠️ PayPal (select events)
⚠️ Bank Transfer (select events)
Finding Your Tickets
Check Your Email
- Confirmation sent immediately
- Check spam folder if missing
- Contains ticket link and QR code
Your Account
- Log in at app.tixfin.com
- Click "My Tickets"
- View all tickets
Guest Access
Use the lookup link from your email (no account needed)
Pro Tip: Save your confirmation email! It contains everything you need.
Apple Wallet
Add tickets to Apple Wallet for easy access:
- Open email on iPhone
- Tap "Add to Apple Wallet"
- Confirm to add
Benefits:
- Works offline
- Lock screen access
- Location reminders
- Auto-updates
At the Event
What to Bring
Required:
- 🎫 Your ticket (phone or printed)
- 🪪 Photo ID (if required)
Recommended:
- 📱 Charged phone
- 🔋 Portable charger
Entry Process
- Arrive early
- Have QR code ready (brightness up!)
- Staff scans code
- Enjoy the event! 🎉
Common Issues
| Problem | Solution |
|---|---|
| Phone died | Go to customer service with ID |
| Won't scan | Increase brightness, clean screen |
| Already used | Contact customer service |
| Lost ticket | Log in to account or check email |
Screenshots of QR codes don't work! Use the original email or Apple Wallet.
Refunds
Request a Refund
- Log in to your account
- Go to "My Tickets"
- Select ticket → "Request Refund"
- Processing: 5-10 business days
Note: Refund policies are set by event organizers. Check event page for details.
Safety Tips
✅ Do:
- Keep confirmation email private
- Use Apple Wallet for security
- Report stolen tickets immediately
❌ Don't:
- Post QR codes on social media
- Share screenshots publicly
- Buy from unofficial sources
Need Help?
Email: support@tixfin.com
Response: Within 24 hours
Include: Order number, event name, your email, issue description