Guide for Event Organizers

Everything you need to run successful events with TIXFIN.

Dashboard Overview

Main Sections

Creating Events

Quick Create

1. Click "Create Event" from your project dashboard
2. Enter the event name, date/time, and location
3. Add at least one ticket type
4. Publish - Make live and share link!

Event Details

Required:

• Event name
• Start/end date & time
• Location (or "Online")

Optional:

• Cover image
• Description
• Category (Music, Sports, Conference, etc.)
• Age restrictions
• Capacity limit

Event Types

Ticket Types

Creating Ticket Tiers

Common setups:

Basic Event:

• General Admission - $25

Multi-Tier:

• Early Bird - $20 (limited)
• General - $30
• VIP - $75

Free Event:

• Free Ticket - $0 (manage capacity)

Ticket Settings

Pricing:

• Set price per ticket
• Add fees (passed to customer or absorbed)

Availability:

• Sales start/end dates
• Valid from/until (entry window)
• Quantity limit

Advanced:

• Min/max per order
• Hidden (unlisted) tickets
• Requires approval

Managing Sales

Monitor in Real-Time

Dashboard shows:

• Tickets sold / remaining
• Total revenue
• Sales velocity
• Recent orders

Attendee List

View who's coming:

1. Go to Event → "Attendees"
2. See all ticket holders
3. Export to CSV
4. Send group email

Handling Customer Issues

Refund a Ticket:

1. Find ticket in "Sold Tickets"
2. Click "..." menu
3. Select "Refund"
4. Confirm (automatic refund process)

Change Attendee Name:

1. Find ticket
2. Click "Edit"
3. Update name/email
4. Save (new ticket sent)

Team Management

Adding Staff

1. Go to Project Settings → Team
2. Click "Invite Member"
3. Enter email and select role
4. They receive invitation email

Team Roles

Best Practices

• Use Manager role for assistants
• Give Staff role to door personnel
• Limit Admin access
• Remove team members after event

Financial Management

Understanding Fees

TIXFIN Fee Structure:

• Base: 3% + $0.50 per ticket
• Payment processing: ~2.9% + $0.30
• Total: ~5.9% + $0.80 per ticket

Example:

• Ticket Price: $50
• TIXFIN Fee: $2.30
• Payment Fee: $1.75
• You receive: $45.95

Payouts

Schedule:

• Rolling 7-day payout
• Funds from 7 days ago transferred today
• Automatic to your bank account

Example:

• Monday sales → Next Monday payout
• Tuesday sales → Next Tuesday payout

View Payouts:

1. Go to "Finances" → "Payouts"
2. See pending and completed
3. Export statements

Reports

Available Reports:

• Sales by ticket type
• Revenue over time
• Attendee demographics
• Scanning statistics

Export Options:

• CSV for Excel
• PDF for printing

Event Day Preparation

Checklist (1 Week Before)

• Test ticket purchase yourself
• Set up staff scanners
• Brief your team
• Send reminder email to attendees
• Prepare customer service area
• Print backup attendee list

Checklist (Day Of)

• Staff arrives 1 hour early
• Test all scanners
• Have backup batteries
• Print emergency attendee list
• Open dashboard on laptop
• Brief team on procedures

Customer Service

Responding to Questions

Fast responses = better reviews!

Common Questions:

• Directions/parking → Add to event description
• Refund policy → Clear in event details
• Accessibility → Specify in venue info
• What to bring → Send reminder email

Handling Refunds

Your Refund Policy:

• Set in event settings
• Can be: No refunds, 24h notice, any time, or case-by-case
• Be clear upfront!

Processing:

• Approved refunds take 5-10 business days
• Customer notified automatically
• You're charged back the fees

Marketing Tips

Before Event

✅ Share ticket link everywhere:

• Social media posts
• Email newsletter
• Website homepage
• Partner promotion

✅ Create urgency:

• Early bird pricing
• Limited quantities
• Countdown posts

✅ Use great visuals:

• Professional photos
• Clear event details
• Mobile-friendly layout

During Sales Period

✅ Keep momentum:

• Post updates on sold %
• Share attendee testimonials
• Countdown reminders
• Flash sales for slow periods

✅ Email marketing:

• Segment your list
• Personalize messages
• A/B test subject lines
• Track open rates

Last Minute

✅ Final push:

• "Last chance" posts
• "Only X tickets left"
• Day-before reminder
• Weather/parking updates

Advanced Features

Custom Domain

Use your own domain:

• tickets.yourdomain.com
• Available on Pro plan
• Contact support to set up

Discount Codes

Create promo codes:

1. Go to Event → "Discounts"
2. Create code
3. Set % or $ discount
4. Limit uses
5. Share with target audience

Waitlist

When sold out:

• Enable waitlist
• Customers can join
• Email if tickets released
• Manual invitation system

API Integration

Embed ticketing on your website:

• See API Documentation
• Custom checkout flow
• White-label experience
• Developer-friendly

Troubleshooting

Low Ticket Sales

Checklist:

• Is price competitive?
• Is description clear and exciting?
• Good cover image?
• Shared on all channels?
• Event date/time convenient?
• Consider early bird discount

Technical Issues

Can't publish event:

• Check all required fields
• Add at least one ticket type
• Set valid dates
• Upload cover image

Tickets not delivering:

• Check email settings
• Confirm spam folder
• Test with your own email
• Contact support if persistent

Need Help?

Quick Questions:

• Check FAQ
• Search documentation

Technical Support:

• Email: support@tixfin.com
• Response: Within 24 hours
• Priority: Premium plans

Sales & Custom Plans:

• Email: sales@tixfin.com
• Phone: [Contact support]

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